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TRUST & SAFETY

Clear boundaries are part of good help.

Use a detailed request, keep coordination connected and pause when a task is different from what was agreed.

01

Before a visit

Describe the task accurately, including access, heavy items, tools and anything that may change the plan. Review the confirmed details before work begins.

  • Use your account for private request details
  • Share task photos, not unnecessary personal information
  • Confirm the scope and price before committing
02

During the task

If conditions or scope change, stop and clarify the next step. Do not assume a helper can perform work outside the listed service boundaries.

03

When something needs attention

Keep a record of the issue and contact support through the request. For immediate danger or a medical emergency, contact local emergency services; Vizubly is not an emergency service.

A USEFUL NEXT STEP

Bring us your question.

When public information isn’t enough, share the context through the right account or support route.

Read service boundaries