01Before a visit
Describe the task accurately, including access, heavy items, tools and anything that may change the plan. Review the confirmed details before work begins.
- Use your account for private request details
- Share task photos, not unnecessary personal information
- Confirm the scope and price before committing
02During the task
If conditions or scope change, stop and clarify the next step. Do not assume a helper can perform work outside the listed service boundaries.
03When something needs attention
Keep a record of the issue and contact support through the request. For immediate danger or a medical emergency, contact local emergency services; Vizubly is not an emergency service.